Frequently Asked Questions
Everything you need to know about your sweet delivery.
How long does shipping typically take?
Orders are usually processed within 1-2 business days. Depending on your location, standard shipping takes 3-7 business days, while expedited options are available at checkout.
What is your policy on melted products?
While we take precautions like insulated packaging, we cannot guarantee items against melting in extreme heat. We recommend choosing express shipping or adding cold packs to your order during summer months.
Do you offer bulk discounts for events?
Yes! We specialize in bulk candy for weddings, parties, and corporate events. Please contact our sales team or check our 'Bulk' category for tiered pricing.
Can I return food items?
To ensure the safety and health of our customers, we cannot accept returns on perishable food items. If your order arrived damaged or incorrect, please contact us within 48 hours for a resolution.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products fresh?
Absolutely. We manage a high-turnover inventory to ensure that every batch of candy we ship is fresh and well within its best-by date.